A: Privacy policies are like reading a boring 10 page legal document that no one can seem to understand. If you so dare to see, you can view it here.
Q: What is your return policy?
A: For full details on our return policy and procedures, please visit our return policy page here.
Q: Where do you ship from?
A: The sunshine state: Los Angeles, California.
Q: How long will it take to get my order?
A: It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver (within the USA) depending on what state you live in, and what delivery options you chose (Economy, Ground, 3-Day, Next Day, etc). For more info on our Shipping policy, click HERE.
Q: Do you do International Shipping?
A: Yes we do! Please see your item in checkout and choose your Country/Region and the appropriate delivery service of your choice to view the available carrier shipping methods & charges.
Q: I just placed an order today and need to make a change on my order, can I?
A: If you have not received an email from us stating that it shipped out, Yes we can make changes still. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes.
Q: I just placed an order online, but right after... I received an email saying my order has been canceled. How Come?
A: There are many of reasons this may have happened to you:
- Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but its not here. It happens to the best of us, but unfortunately we had to cancel the order.
- We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.
- You have been a blacklisted customer and are no longer allowed to purchase with us.
Q: You offer FREE returns, right?
A: Unfortunately, No we do not. Love Token has a 14 day return policy on unworn merchandise in original packaging and condition. All Love Token pieces are inspected for quality prior to shipping, and any items that are worn or damaged may not be returned. Restocking fees may apply, and "All Sales Final" rules may apply as well. Please see our full return policy here.
HOURS OF OPERATION –
Q: When is Love Token open and operating?
A: We are here to serve you, Monday through Friday from 10am to 4pm PST. We are closed during weekends and major holidays.
Q: Which is best? Should I call you, or Email you?
A: The best method of contacting us, is through our online contact us form. But if you need to call us or mail us some snail mail, click that link above for all the juicy details.
MARKETPLACES & RETAILERS –
Q: Where can I buy Love Token products from?
A: You can purchase our products here on our website directly, or we have a list of all our authorized dealers below:
- Nordstrom Rack
- Neiman Marcus
- Saks OFF 5TH
Q: I purchased a Love Token item from a non-authorized dealer and need some product assistance, what do I do?
A: Unfortunately, all purchases made from non-authorized dealers are void from our Love Token Return Policy. For assistance, you need to contact the non-authorized dealer and work with them for help.
CONTACT INFO –
Q: How can I contact you if my questions are not listed here?
1511 Paloma Street
Los Angeles, CA 90021
Monday to Friday: 10am - 4pm PST
Phone: (213) 746-5755
Fax: (213) 746-5766